Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be returned in its original packaging.
Certain types of products are not eligible for return. These include perishable goods such as food, flowers, newspapers, and magazines. We also do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Non Returnable Items
The following items are also not eligible for return:
• Gift cards
• Downloadable software products
• Certain health and personal care items
To complete your return, we require a receipt or other proof of purchase.
Please do not return your purchase directly to the manufacturer.
Partial Refunds
In certain situations, only a partial refund may be granted, including:
• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
• Items that are not in their original condition, are damaged, or are missing parts for reasons not caused by our error
• Items returned more than 30 days after delivery
Refunds
Once your returned item has been received and inspected, we will send you an email confirming receipt of your return. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within the applicable processing period.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank, as there may be additional processing time before the refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at info@monrealeparfums.com.
Sale Items
Only regularly priced items are eligible for a refund. Sale items cannot be refunded.